Refund policy

We respect the European Union 14-Day Cooling-Off Period

For all products shipped in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.

Refunds

If you cancel this contract, we will refund all payments, including standard delivery costs (excluding extra costs for non-standard delivery), within 14 days of your cancellation notice. Refunds will be issued via the original payment method unless agreed otherwise, with no additional fees.

We may withhold the refund until we receive the goods or proof of return. You must return the goods within 14 days of cancellation, covering the return shipping costs. You are only responsible for any loss in value due to unnecessary handling.

Important Exclusions & Sealed Products

For health, safety, and environmental protection reasons, liquid fertilizers, organic nutrients, and sealed consumable products can only be accepted for a full refund if they are returned completely unopened, unused, and with the original induction or factory seal under the cap fully intact.

If a product's seal has been broken, or if the product has been partially used, it cannot be safely resold or transported under regional safety regulations. In accordance with EU consumer protection laws, the opening of these sealed liquid products constitutes a complete loss of commercial value, and we reserve the right to reduce or deny your refund amount by up to 100% for that item.

How to submit a return request:

You can easily submit a return request directly through our online store portal or by contacting us.

1. Submit an automated return request:

Click the profile icon in the store's menu, or go to the refund policy or a returns page, and then request a return.

Sign in to your account:

• In the "Email" field, enter your email address, and then click "Continue".
• In your email account, open the email sent from our store and copy the six-digit verification code included in the email.
• Go back to the online store, and then enter the six-digit verification code.

Submit your request:

• Click "Request return" for the order that you want to submit the return for.
• If your order has more than one item, then select the items that you want to return.
• Select a return reason and add a note for the store.
• Click "Request return".

If your return request is approved and requires shipping, then you receive an email with shipping instructions and a return shipping label. After the product is returned, you receive a refund.

2. Or, contact us directly:

Contact us at returns@gardengold.com and we will help manually process your return.

Return items may be shipped to:

GARDEN GOLD ORGANICS
Mariastraat 6B
7311HL Apeldoorn
The Netherlands

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.