Refund policy
We respect the European Union 14-Day Cooling-Off Period
For all products shipped in the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification.
Refunds
If you cancel this contract, we will refund all payments, including standard delivery costs (excluding extra costs for non-standard delivery), within 14 days of your cancellation notice. Refunds will be issued via the original payment method unless agreed otherwise, with no additional fees.
We may withhold the refund until we receive the goods or proof of return. You must return the goods within 14 days of cancellation, covering the return shipping costs. You are only responsible for any loss in value due to unnecessary handling.
How to submit a return request:
1. Log in to your account:
- Click the account icon (in between the search and cart icons) in the store's menu.
- In the "Email" field, enter your email address, and then click "Continue".
- In your email program (Gmail, Outlook, etc.), open the email sent from our store and copy the six-digit verification code included in the email.
- Go back to the online store, and then enter a six-digit verification code.
- Click on the order you would like to return and then click on "Request return".
- If your order has more than one item, then select the items that you want to return.
- Select a return reason and add an optional note for the store.
- Click "Request return".
- If your return request is approved and requires shipping, then you will receive an email with shipping instructions. After the product is returned, you will receive a refund.
2. Or, contact us at returns@gardengold.com and we will help with your return.
Return items may be shipped to:
GARDEN GOLD ORGANICS
Mariastraat 6B
7311HL Apeldoorn
The Netherlands
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.